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complaint policy


RGV College complaint policy

This school has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC-Assigned school number is: S2833.

Rio Grande Valley College programs of study are approved and regulated by the Texas Workforce Commission, Career Schools and Colleges, Austin, Texas as well as Texas Board of Nursing; Texas Health and Human Services regulatory division of Nurse Aide Training (NATCEP); Texas Department of State Health Service and Texas Veterans Commission.

Rio Grande Valley College is nationally accredited by the Accrediting Bureau of Health Education Schools and the American Society of Health-System Pharmacists.

Rio Grande Valley College is approved by the US Department of Education and is eligible to participate in the Federal Student Aid Programs.

Rio Grande Valley College has a Certificate of Authorization to operate degree programs from the Texas Higher Education Coordinating Board. Authority for this exemption is based on the institution’s accreditation with ABHES.

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. A copy of the school catalog is given to all students during the enrollment process. Documentation confirming that all students received a copy of the school catalog which includes the grievance procedures is located in the student file. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with school, can file a formal complaint with TWC, as well as with other relevant agencies or creditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at www.texasworkforce.org/careerschoolstudents.

Information on filing a complaint with the Texas Higher Education Coordinating Board by completing and uploading an online PDF format by accessing: https://www1.thecb.state.tx.us/Apps/CRAFT/Home/Create

Complaint may be uploaded via the ABHES complaint system at https://complaintsabhes.com. The complaint should include a narrative section filled out for each complaint type and have attached any supporting documentation.

Accrediting Bureau of Health Education Schools
7777 Leesburg Pike Suite 314N
Falls Church VA 22043
(703) 917-9503

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